Renewing a License

You can request a new license from Dimensional Insight using the DI-License-Admin utility. Keep in mind that your machine must have Internet access to submit a license renewal request.

To renew a license:

  1. Navigate to the DI\Solution\downloads directory.

  2. Double-click the di-license-admin.exe file.

    The User Account Control dialog box opens, asking you to confirm that you want to make changes to your device.

    NOTE: Depending on your Windows version and user account settings, you might see the Open File - Security Warning dialog box instead. Confirm that you want to open and run the executable.

  3. Click Yes.

    The ClosedDI-License-Admin utility starts.

    The Renew button on the Managing Licenses tab of DI-License-Admin.

  4. In the Registered Products list, select the license you want to renew.

  5. Click Renew.

    The ClosedRenew License window opens.

    The Renew License window for DI-License-Admin.

  6. Verify the Customer and Machine Information on the license and make changes where necessary.

  7. Review the Existing License Details.

  8. In the Comments, Questions, or Changes text box, enter any changes you want to make to the license and include any comments or questions you have.

  9. Click Submit.

    The ClosedLicense Information Submitted dialog box opens.

    The License Information Submitted confirmation box.

  10. Click OK to acknowledge the submission.

  11. After DI Customer Support sends you the requested license, Closedsave it to the DI\Solution\licenses directory.

    The Opening... window asking to Open or Save the file.

    NOTE: Some email programs might include this file as inline text. Make sure that the license file is an attachment.

  12. To unzip the file, right-click the package and select Extract All, or use a third-party tool.

    The following example shows a Diver Platform Server 7.2 license file:

    c3931_jsmith-001_platform7 2 _p2131_m202107.license